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SCHEDULING POLICY

UPDATED: FEBRUARY 20, 2025

Online Booking: Clients book their appointments online through our website. This allows you to view available appointment slots and enables us to send you email confirmations for your appointment date and automated intake forms to ensure your massage experience is customized to your preferences.


Booking Fee Deposit: A 100% booking fee is required at the time of scheduling.


Confirmation: Once your booking is complete, you will receive an email confirmation with the details of your appointment. Please review this information carefully and contact us if any changes are needed. To ensure you receive notifications from us, please add our email address to your contact list.


Appointment Reminders: We will send you a reminder via email 48 hours before your appointment to help you remember your scheduled time. We ask that you confirm your appointment with a YES reply. Without reply, appointments are still scheduled and on the books. The only way to cancel or reschedule your appointment with Cape Saltie is to email or leave a voicemail.


Appointments are Non-Transferable: Appointments are strictly non-transferable. You cannot transfer your appointment to another person.

PROFESSIONALISM POLICY

UPDATED: FEBRUARY 20, 2025

Zero Tolerance Policy: Requests for inappropriate activity will NOT be tolerated. Discussion of a sexual nature between the client and the massage therapist is NEVER appropriate. This will be viewed as solicitation, and reported to local and deferal authorities under the guidelines of Cape Saltie's policies and procedures. The client and Therapist have rights to a completely clean, safe and comfortable environment.


Policy for a Positive Environment: Gossip, disrespectful language, or negative talk about others will not be tolerated in the studio. This applies to both staff and clients.

CANCELLATION POLICY:

UPDATED: FEBRUARY 20, 2025

Cancellation Timeframe: Clients may cancel or reschedule their appointment without charge atleast 48 hours prior the scheduled appointment time. Cancellations within this period will result in a full refund of the booking deposit.

Late Cancellations: Cancellations made less than 48 hours before the appointment will be charged 50% of the service cost, which will be covered by the deposit paid at the time of booking. This policy ensures we can manage our schedule efficiently and compensate for the time reserved for you. Reschedulings made less than 48 hours before the appointment are considered Late Cancellation and will be subject to the 50% service charge.

No-Shows: Clients who do not show up for their scheduled appointment and fail to communicate via call or text will be charged 100% of the service cost and will not be refunded. Additionally, repeated no-shows without prior notice may result in the inability to book future appointments.

Rescheduling: Clients are allowed to reschedule their appointments up to 48 hours before the appointment time without penalty. Rescheduling within 48 hours is considered a late cancellation and will be subject to the 50% service charge.

Contact Information: Cancellations and rescheduling requests can be made via email, text, or phone call. Ensure our contact information is saved in your address book to receive timely notifications and confirmations.