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APPOINTMENT SCHEDULING & CANCELLATION POLICIES

At Cape Saltie Massage & Beauty, we strive to provide the best service possible to all our clients. To ensure that everyone has a fair opportunity to book their desired appointment times, we have established the following  Appointment Scheduling & Cancellation policies. We understand that life happens and want to show our clients the consideration and understanding we'd want. At the same time, we have a policy in place to ensure we keep operationally sound. We feel these policies mutually respect the Cape Saltie community — clients & proprietor. We promise to value your time and ask that you value ours as well.

“Better three hours too soon than a minute too late." William Shakespeare


SCHEDULING POLICY

UPDATED: JUNE 4, 2024

Online Booking: Clients book their appointments online through our website. This allows you to view available appointment slots and choose a time that best fits your schedule. Booking online also enables us to send you email confirmations for your appointment date and automated intake forms to ensure your massage experience is customized to your preferences.


Booking Fee Deposit: A 50% booking fee is required at the time of scheduling. This fee acts as a deposit towards your scheduled service and secures your appointment.


Confirmation: Once your booking is complete, you will receive an email confirmation with the details of your appointment. Please review this information carefully and contact us if any changes are needed. To ensure you receive notifications from us, please add our email address to your contact list.


Appointment Reminders: We will send you a reminder via email 48 hours before your appointment to help you remember your scheduled time. We ask that you confirm your appointment with a YES reply. Without reply, appointments are still scheduled and on the books. The only way to cancel or reschedule your appointment with Cape Saltie is to email or call and leave a voicemail.


Rescheduling and Cancellations: We understand that life happens and you may need to reschedule or cancel your appointment. Our cancellation policy allows you to reschedule or cancel up to 48 hours before your appointment without any charge and receive a full refund of your deposit. Cancellations made on the same day as your appointment or no-shows will result in a charge of 50% of the scheduled service price, and the deposit will not be refunded.


Appointments are Non-Transferable: Appointments are strictly non-transferable. You cannot transfer your appointment to another person.

CANCELLATION POLICY:

UPDATED: JUNE 4, 2024

Cancellation Timeframe: Clients may reschedule or cancel their appointment without charge up to 48 hours before the scheduled appointment time. Cancellations within this period will result in a full refund of the booking deposit.

Late Cancellations: Cancellations made less than 48 hours before the appointment will be charged 50% of the service cost, which will be covered by the deposit paid at the time of booking. This policy ensures we can manage our schedule efficiently and compensate for the time reserved for you.

No-Shows: Clients who do not show up for their scheduled appointment and fail to communicate via call or text will be charged 50% of the service cost, and the deposit will not be refunded. Additionally, repeated no-shows without prior notice may result in the inability to book future appointments.

Rescheduling: Clients are allowed to reschedule their appointments up to 48 hours before the appointment time without penalty. Rescheduling within 48 hours is considered a late cancellation and will be subject to the 50% service charge.

Contact Information: Cancellations and rescheduling requests can be made via email, text, or phone call. Ensure our contact information is saved in your address book to receive timely notifications and confirmations.